Frequently Asked questions

General Questions

What level of fitness do I need to be to join?

No level of fitness is required to begin as you can train at your own pace. Though with regular training of the courses & classes your fitness will gradually improve.

Can I learn martial arts online?

Yes! The online academy is designed for a beginner to start their marital art journey or anyone who wants to further their knowledge of martial arts. Though eventually you would want to practice with others to make your training practical.

Can I train alone?

Of course! The online academy is a space for you to come and train with or without others. The courses can be trained by yourself and do not require another person.

What about if I have an injury?

If you have any injuries please train in a safe manner and do not push yourself over your limit whatever that might be. All the training methods in these courses are meant to be learnt and trained gradually to improve the overall well-being, fitness and confidence of the practitioner. Do not train any movements that stress any injuries. Please email in if you have further questions about injuries.

How many people per membership?

A membership is for one person only.

Academy Courses

How often in new content added to the online academy?

The online academy is updated periodically.

How do the courses work?

The courses build you up step by step through beginner stage onwards. You can start any course at any point but it is recommended to go from the beginning of each course onwards.

Can I get certified under OWOA Martial Arts?

Yes, this is done at the discretion of Lucca D.

What video quality is used?

Videos can be viewed in 480p, 720p & 1080p. You may choose what suits your computer capabilities best.

What languages are the courses in?

All courses are in English.

Live Classes

How are the live classes conducted?

The classes are conducted via Zoom through a private link for members.

How do I access the live classes?

If you have a membership with live classes included, when you log in, you will be directed to the class link page.

Are live classes always by the same link?

The class link for classes is updated every month. You will be directed to the class link page when you log in and also will receive an email before the upcoming month with a link.

What is recommended for the live classes?

  • Comfortable clothing you can train in
  • Clear area
  • Join 2-3 minutes prior to session start time

How many live classes will I receive?

8 live classes per month. On a 5 week month there will be no classes on the 5th week of the month.

4 x 1 Hour Live Wing Chun Classes

4 x 1 Hour Live OWOA Martial Arts Classes

If you have the + “espresso” classes membership you will also receive them in addition. (see below)

How long is each live class?

Each live class is exactly 1 hour long.

When are the live classes scheduled?

Classes are scheduled at the beginning of the month. For the usual time for classes please see below….

Wing Chun Live Classes:             Saturdays @  10:30-11:30am UK GMT

OWOA Martial Arts Classes:       Sundays    @  9:30-10:30am UK GMT

With membership you will be able to check the class calendar when you log in.

Although this is the usual time slots for classes there is the possibility it can change on the odd occasion due to travel, illness etc. If this happens you will be informed via email and on the calendar.

Where can I find the class recordings?

You can find the class recordings in the course stage select section.

When will the class recordings be available?

Class recordings will be uploaded at the latest 48 hours after a live session.

Is there a WhatsApp group for notices?

Yes there is a what’s app group for live class members. If you do not receive a link to join via email, email in.

Espresso Live Classes

How are the "espresso" live classes conducted?

The classes are conducted via Zoom through a private link for members.

How do I access the "espresso" live classes?

If you have a membership with “espresso” live classes included, when you go in you will be directed to the class link page.

Are "espresso" live classes always accessed by the same link?

The class  link for classes is updated every month. You will be directed to the session link page when you log in and also will receive an email before the upcoming month.

What is recommended for the "espresso" live classes?

  • Comfortable clothing you can train in
  • Clear area
  • Join 2-3 minutes prior to session start time
  • Coffee of your choice

How many "espresso" live classes will I receive?

20 live “espresso” classes per month. On a 5 week month there will be no classes on the 5th week of the month.

20 x 20minute “Expresso” Live Classes

How long is each "espresso" live class?

Each “espresso” live class is 20minutes long.

When are the "espresso" live classes scheduled?

Classes are scheduled at the beginning of the month. For the usual time for classes please see below….

“Espresso” Live Classes:             Monday to Friday @  7:30-7:50am UK GMT

With membership you will be able to check the class calendar when you log in.

Although this is the usual time slot for class, there is the possibility it can change on the odd occasion due to travel, illness etc. If this happens you will be informed via email and on the calendar.

Private Sessions

How are the private live sessions conducted?

The sessions are conducted via Zoom through a private link.

How do I access the live private sessions?

Lucca D will send a private link directly to you via email.

How many live private sessions will I receive?

Depending on your membership you will receive 1 or 4 private sessions a month. On a 5 week month there will be no private session on the 5th week of the month.

How long is each live private session?

Each live private session is exactly 1 hour long.

How are the live private sessions scheduled?

After purchase of a membership including private sessions, Lucca D will be in contact via email to schedule the date and time of your session\s.

This will be your regular slot for your private sessions.

Can I change the date/time of my private sessions?

Time slots are not changeable. Once a time and date is arranged with Lucca D this will be your regular time slot.

What happens if I miss a session?

Private sessions are non-refundable.

My Account

Where can I view my account details?

Once you have logged in you can click on the “my account” heading situated at the top of the page. Here you can see details of your account.

Can I change my password?

Yes once you have logged in go to ” My Account ” there you will be able to change your password. Alternatively you can change your password in the My Profile/Exp Points section.

How does payment work?

Payment is taken automatically on a monthly basis according to the level of membership chosen and the date joined.

Can I change my membership level?

Yes, once you have logged in go to “My Account”. Here you will be able to change membership level.

Privacy

What is my data used for?

The details you provided upon signing up are only used to gain access to online academy. Details are kept private and not passed on to any 3rd parties or externally

How are payments made?

Payments are made through Stripe or PayPal

Can I make payments with a credit card?

Yes you can make payments with a credit card via Stripe or PayPal

How long is my data kept?

Your data will be kept as long as you have an active membership to the academy. If you cancel your membership we will delete your data after 1 year. If you would prefer it deleted straight away please contact in

Refunds & Cancellations

How do I cancel my membership?

Once logged in go to “My Account” here you can cancel you membership

What happens after cancellation?

Payments will stop being taken from your account. You will lose access to the online academy material but your account will remain for up to a year. After a year it will be permanently deleted

Can I get a refund?

We offer a 30 day money back guarantee. If you decide the academy is not for you let us know within 30 days and you will receive a full refund

Didn’t find your answer? Please contact in and we will get back to you ASAP

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